Only if you have no other options - Reservation Sales Specialist Hilton Employee Review

1.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Build your own schedule and the ability to work from home.

Cons

Blocking available hours when you were initially told that you can build your hours around your life (yeah right), tech issues, trying to get time off, unrealistic sales goals, putting in place systems/metrics that are next to impossible to meet especially since the types of calls that reservation specialist take have changed, horrible communication, nothing is consistent and pay is horrible starting at $9.00 and hour you are over worked and UNDERPAID the pay rate went up only after employees continued to complain. There is something they call "customer face time" that is affected by any and everything that takes you away from the phone whether the issue is tech related on your end or Hilton. I lost power due to a hurricane and could not work and my CFT was affected and I was written up for it. If you work for a company and the employees are actually providing WAH leads for other companies and you work from home and still dread to get up and log on to work something is definitely wrong.

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Hilton Response
7y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.

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