A great place start in the Customer Service/Hotel/Hospitality industry that is varied and fast paced. - Guest Service Representative Hilton Employee Review

4.0
Apr 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good discounts at hotels all around the world. A good resume builder for those that want to enter into Hotel Management at some point.

Cons

Scheduling is 24/7 and having weekend and holidays off is never optimal. Learning to deal with other departments can be challenging as well. You don't get a chance to learn who all of your co-workers are, because your are always working in different departements and transitional shifts.

Explore other reviews about Hilton

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch in breakroom Hilton discount at a bunch of hotels

Cons

Not enough managers Departments do not get along communication break down gets sloppy does not hire from within mysogynistic directors

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