Rude and unhelpful - Customer Service Representative Hologic Employee Review

1.0
Jun 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Working hours are okay free parking

Cons

You will get no training just a piece of paper to read and be expected to magically know everything. You will get rude responses from the manager when you ask for help to the point where you’re uncomfortable to ask. The job is advertised as customer service but it’s really just data entry and transferring a call every now and then. There is not nearly enough work for that many people on the team. You will sit there for a good four or five hours twiddling your thumbs. You’re expected to gush over the company at all times, bit like a cult. For a medical company that talks the talk the benefits are garbage.

Explore other reviews about Hologic

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly people Work life balance is good when it's not busy

Cons

Might not be a good fit for those who are ambitious for their careers

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair Pay, some pretty good teammates

Cons

Worked there a while back and overall Hologic was not much on work-life balance in the IT department. It is often expected to work extra hours during key projects/upgrades, but these projects could go on years or multiple long periods during a year. CIO had a punitive management style who reveled, proudly and vocally, in that role. Any communication to anyone outside of the IT department was also strongly micromanaged by the organization's CIO. This level of micromanagement and very vocal punitive management style all served in an attempt to hide much disorganization and level of noncompetence at that very top-level individual. Under the CIO are some decent directors however, but it was always dismaying to see what these direct reports to the CIO had to deal with. I believe after years it became so normalized to them that they stopped realizing what should be normal.

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