Customer Service Coordinator - Customer Service Coordinator HomeGoods Employee Review

3.0
Oct 19, 2015
Recommend
CEO approval
Business Outlook

Pros

First access to merchandise. Customers are happy to be in the store so are easy with which to work. They appreciate design and decorating advice. Learned visual merchandising which was extremely valuable.

Cons

As with most retail jobs...management. Once in awhile the store would land a manager who knew what they were doing and would actually inspire us to give 110%. Unfortunately, those valuable gems don't seem to last long due to ruthless District Managers, or any other 100 reasons.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Well driven interaction with customers

Cons

No answer no cons ///

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

it is a job if you desperately need one

Cons

management does not keep promises (e.g. I was promised $2 higher pay upon accepting the position and later was told it wasn't feasible anymore once starting. I was also promised a specific day off then last minute had it revoked because they decided to make it a mandatory day). management does not listen to or care about its employees, very unprofessional. store managers don't want to do anything to help, they just sit in the office. management let other employees slack off and do nothing and expected others to compensate for their lack of effort general manager was horribly rude and misogynistic. he threw a box at someone while visiting.

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