Great Service, Fun and Exciting Place to Work! - Business Operations HomeServe USA Employee Review

4.0
Jul 6, 2017
Recommend
CEO approval
Business Outlook

Pros

This is a great place to work. Not just because we provide an excellent service to our customers but because you can see the benefits of the services we provide. I continue to promote the company with friends, family and anyone else I come in contact with who has a home emergency. This is the first organization that I have worked in that truly cares about our customers and we live and breath by doing the right thing. You can truly learn something every day. Over the last two years, we have brought in a number of individuals who are helping to drive the business forward. Lastly, there is so much more we can do and this is evident in our all hands meetings.

Cons

At times we try to tackle too much but over the last few years, we have set up a vision as well as put the right people in the right roles to help prioritize and drive these efforts.

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HomeServe USA Response
9y
Really great feedback and thanks for being a brand advocate! Yes, we do try to put the customer at the heart of our organization and work at continuous improvement - not just for customers but in the way we are managing. As you point out we have made a number of changes, brought in new team members and are narrowing our focus. We believe this will pay off for the future! Thanks for your comments.

Explore other reviews about HomeServe USA

5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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