There will be a bogus review written after this to push this one down - Anonymous employee HomeServe USA Employee Review

Superficial happiness you might ask? Yes there is always money in the budget for elaborate events but ask for an increase in pay, and “we don’t have the budget” What we do have the budget for $55,000 holiday parties , presidents awards ceremonies (an award that has no known criteria) ,unnecessary business trips. Money to PAY for accolades called the “Stevie awards” so apparences would reflect that the company is successful. Generosity to the community only when there is a camera near by so we can check “good PR” off the list. Then there is the “Happiness Survey” where everyone gets to tell the business about themselves... Almost half the people never take it (because of fear of retaliation and/or cause they know it won’t make a difference). With those results,real issues that need to be addressed are glossed over so they can address soft issues like, ice machines not working , better menu options at the holiday party, and window tint. Having ethics, treating people fairly, having real training and development of the people. All departments being on one accord, people getting paid their true worth instead of being over extended. Clear direction , we take on new companies and partners and NO ONE KNOWS WHATS GOING ON! Let not even get into the fact the call center is male dominated. Females are allowed to wear shirt skirts, see through shirts, tights or anything else found at the club on a Saturday night. None of the male dominated leadership says a word. It is clear that men run this company and that’s how it’s going to remain. Despite the diversity in the call center, there is NO diversity in the upper leadership team. SAD! If you’re a woman, a person of color or both, you might as well just keep your seat.. you MIGHT be promoted to supervisor at best. Poor customers! People enroll in coverage and we either never send the their contracts or send it to the months later, however, we can seem to get offer letters for other products before they can even get their contracts ... REDICULOUS! No one cares what you say to the customers as long as it doesn’t get to the CEO or one of the many many many many chiefs that sit at the top. Then the immediate reaction is to fire you because you said the wrong thing , despite the fact that the customer was yelling at you cause she’d been 6days with no heat and no one in the company every took the time to teach you how to handle a escalated customer... the list goes on on on and I’m sure they will read this and talk about how bitter and jaded I must be, but I’m not. These are just truths no one wants to hear..This could be a really good company if we focused more on what we do and not on what we look like...