Pros
HomeServe has a great business model, and there are some real superstar employees in the company. There's never a dull moment.
Cons
The level of incompetence is extremely high and prevalent as are the accompanying overly aggressive and unreasonable attitudes of many of the key players. Also, there are many clueless underlings that are merely sucking up money and subsequently many of the younger employees leave in order to build a better resume elsewhere. Workload is incredibly unbalanced with certain persons suffering frequent physical and mental problems brought on by stress. Very aggressive deadlines without proper balancing of priorities. "CYA" mentality is a stronger driver than desire for successful teamwork with higher quality of work.