Forget everything you have learned because HomeServe does things their own way - Anonymous employee HomeServe USA Employee Review

3.0
Mar 12, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really great recruiting of awesome people, particularly at the mid-manager level. Solid attempts at creating a fun culture with themed happy hours and office parties. Generous vacation time. Culture is laid back and most (though not all) C-level folks are approachable.

Cons

Where to even start... The nature of the business just makes it a drab work environment (direct mail). People are miserable and morale is generally very low, though everyone is afraid of saying something. Management can't make up their minds on decisions and people are constantly doing 3x the work as a result. Speaking of work, they make decisions that are ultimately good for the business by bringing in MORE partners, but there are not enough people to do all of it.

Explore other reviews about HomeServe USA

5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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