Pros
Growing company, open to new creative ideas, listens & respects employees. I have been here just under 2 years, I appreciate HomeServe for allowing me the chance to grow and earn a bonus for all my hard work. I also appreciate that it is a family oriented & feeling work place. HomeServe does great with making things fun, and putting the customer first (as it should be).
Cons
HomeServe may not be the best option for some, although there are some agents who are negative, make comments, which can be a bit much (most for attention). It may not be for everyone, if you aren't ready to work in a goal focused, fast pace company then you aren't going to like it. There are some system delays, lack of IT Support when calling for help, and some needs for better resources that are updated as expected, which can be difficult to rely on at times.