Great service offering concept, but poor leadership. - Anonymous employee HomeServe USA Employee Review

2.0
Oct 14, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Try to foster a family atmosphere. Most positions allow for creative input on some level. Great benefits. Compensation is slightly above average.

Cons

Management is completely disconnected from daily operations, and how upper-management decisions actually impact the customer experience. Corporate office looks down at operations, and does not value the input or perspective of the people who are 'in the trenches" every day, servicing customers in one way or the other. Because of this disconnect, money and resources are often wasted unnecessarily.

Explore other reviews about HomeServe USA

5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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