hated it. - Customer Service Representative HomeServe USA Employee Review

1.0
Jan 21, 2011
Recommend
CEO approval
Business Outlook

Pros

very nice people, nice facility...great atmosphere. it is a new company to Chattanooga, and right now, they are catering to the employees.....but I can see that changing in the future.

Cons

they have the highest and most difficult quality standards of anywhere i have ever worked. the pay levels are tiered and if you don't make quotas on your upselling then your level drops, if you get points they may not pay you your commision bonus. The training program is 3 weeks long, you have to pass a test every week and make 80 percent to stay there. The trainer did not know how to take control of the class, alot of joking and cutting up, texting, phones ringing....etc. trainer left the room alot to "find out answers" to questions.......I mean, I am all for a laid back atmosphere, but this one takes it too far.

Explore other reviews about HomeServe USA

5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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