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      HomeServe USA

      Engaged Employer

      HomeServe USA reviews

      Backstabbing supervisors - Call Center Representative HomeServe USA Employee Review

      1.0
      Nov 5, 2015
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overcrowded work space. Exponential growth with little or no planning. Extremely stressful environment as a result, and because of heavy call volume. Supervisors only care about individual performance because of how it affects their monthly bonus. They find any infraction to keep reps from getting their bonus.

      Cons

      Supervisors smile at your face while looking for excuses to deny your bonus or get rid of you. Heaven forbid you have a loved one die! They expect you to come back from the funeral and act as if your world hasn't fallen apart a few days before! If your performance falls off because of your grief, you are basically told to get back to work and get on with business. I also loved it when my supervisor told me I should have contacted him when my loss happened. He was on vacation, and I followed protocol because he wasn't there. I know if I had contacted him at that time, he would have given me a hard time for disturbing his vacation. Other supervisors are like this too.

      avatar
      HomeServe USA Response
      10y
      Thanks for the comments and sorry about the experience you describe. Hopefully you have found something else that better meets your needs. We are fortunate to have very low turnover at our Chattanooga Center. This says something very positive about how our employees generally feel about the environment and about working for HomeServe. You are right, we are definitely challenged for space, but we are actively looking at options to expand. Our business is expanding; we’re hiring more people, so we need more space. That’s a good thing.

      Explore other reviews about HomeServe USA

      5.0
      Apr 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of fun events within the company Positive attitude and outlook Casual dress-code

      Cons

      None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

      4.0
      Jul 2, 2026
      Digital marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoyed working with my peers

      Cons

      Lean team requires wearing many hats

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