Good compared to other call centers - INbound Agent HomeServe USA Employee Review

4.0
Jun 5, 2024
Recommend
CEO approval
Business Outlook

Pros

renewable PTO, Dental, HSA, short-term and long-term disability, good work environment, and commission on top of hourly pay.

Cons

poor communication when there are changed to the system and high call volume

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HomeServe USA Response
2y
Thank you for taking the time to share your feedback about working alongside us at HomeServe. Our People Team has worked hard to design a meaningful benefits package that makes a difference to the people who enroll in our plans, so we’re really glad to hear how much you appreciate all the things we offer. We do understand that when call volumes are high that can make work harder. To say we’re endlessly appreciative of how you and everyone on the team rallies to support our customers in these moments is an understatement. Be sure to chat with your manager and leadership team regularly, especially when you see opportunities for us to communicate system changes in better ways. Thanks for being part of the team!

Explore other reviews about HomeServe USA

5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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