Not for those passionate about customer service - Customer Service Representative HomeServe USA Employee Review

This review has left us somewhat confused as we don’t have employees in the Orlando area. We can offer the benefit of the doubt that maybe you moved there after working at our Contact Center in the Chattanooga, Tennessee area, which is generally where our Customer Service Agents work, even those in remote roles. Still though, these comments generally don’t mesh with the employee experience we strive to offer at HomeServe. We agree that our Training team is great. From an employee’s first day on the job, through weeks of group classroom training, followed by additional personalized onsite training, we work to ensure new employees are set up for success. Whether they’re taking calls to help customers on their emergency repair needs or assisting them in the enrollment process, new and tenured employees are offered ample ongoing education, support and development. Additionally, our People Team (HR) works onsite Monday-Friday and has always proven approachable and empathetic to all our employees’ needs. They’re also part of the team tasked with developing our compensation and benefits package, which offers very competitive pay along with health and wellness benefits in markets throughout the country. From health and physical wellbeing to mental and financial wellbeing and continuing education, and more, the benefits people need and want are available and accessible. If what you indicated above was actually your experience at HomeServe, we’re genuinely sorry. That’s certainly an anomaly, though still unacceptable by any standard. No matter where your career has taken you, we hope you’re successful and doing well.