Great place to work - Technician HomeServe USA Employee Review

Thank you for your thoughtful review and for taking the time to share your feedback! As an employee who has been with us for over a decade, we’re so glad to hear that you appreciate many aspects of working here, including your involvement with your union, fair work weeks that provide you work-life balance, our 401(k) offering and of course, the great people on our team—it’s fantastic to know these stand out to you as positives. We did want to take a moment to clarify our retirement planning resources. Our robust 401(k) offering is specifically designed to support our employees’ retirement planning, and through our trusted partners at Empower and CAPTRUST, we provide a comprehensive program with resources, support, and tools to help plan for a secure future. For additional assistance, we encourage you to reach out to PeopleConnect, where more resources and guidance are always available. Regarding your comment about training, we truly appreciate your input. Over the last year, we’ve made significant strides in this area by investing heavily in our training programs. This includes internal learning platforms and in-person trainers who work with our teams every single month to expand their skills and knowledge. We'll also be hosting all-hands meetings later this month where you'll have the opportunity to share any ideas you have regarding training (or anything else) with leadership. We’re committed to ensuring our employees have the resources and opportunities they need to succeed and grow. Thanks again for your feedback and for being a valued part of our team. We’re always looking to improve and welcome further insights from you!