Customer Service - Anonymous employee HomeServe USA Employee Review

4.0
Mar 15, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

HomeServe provides excellent benefits and incentives. Job metrics are clearly defined to ensure team member understanding of expectations. Mid-level management supportive in goals of each team and department.

Cons

Work strategies development but Upper management a bit vague. Upper management did not openly support entry positions to gain company loyalty by team member.

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HomeServe USA Response
10y
Thank you for taking the time to provide your input as a former employee. Thanks for the positive feedback on total compensation and expectations setting. We’ll take the constructive feedback on better strategy communications and improving the positive reinforcement of new employees. Good luck in your new position.

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5.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fun events within the company Positive attitude and outlook Casual dress-code

Cons

None. Having been at a previous employer who did not prioritize their employees to this extent, this is a breath of fresh air

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working with my peers

Cons

Lean team requires wearing many hats

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