salary and customer service - Anonymous employee Honor Employee Review

4.0
Sep 7, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

transition from Home Instead franchise to Honor went pretty smoothly and I was able to keep my previous clients. The app worked well also to find more hours. Customer Care was always very helpful and prompt. If a client cancelled within 24 hours, I would still get paid, an on call shift for that shift and day. which happened a few times, no fault to anyone. just life happens when people need care and their care needs change.

Cons

no raises that I can remember. Although I think starting at 17.00 or 17.50 to start was decent. I believe the job requires more pay, but not with the price they have to charge the client. I had already been with previous company 6 months at the take over and so my time investment with the new company HONOR had to get to 6 mo again in order for me to participate in benefits.

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Honor Response
2y
Thank you for sharing your feedback about working at Honor. We aim to care for our Care Pros so that they can provide the best care for our clients, and your input and suggestions are very helpful. We wish you all the best in your future work!

Explore other reviews about Honor

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of hard problems to solve and great coworkers

Cons

Direction can change pretty quickly as the company's strategy evolves

1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great because you're going through the same thing together. With that being said, proceed to the cons

Cons

Where do I start? - Poor Management - Poor Leadership - Poor Operations - No room for growth - Extremely small pay - No overtime pay but expected to work 14 hour days - Zero work life balance - Can't go to your Manager with a concern without being placed on a PIP because they're ready to fire anyone for no reason - Turning Homecare into Amazon - Can care less about the Caregivers. PAY THEM MORE!!!! They claim to but they can really care less about them - To put the cherry on top, they like to approved requested time off and then reverse it after being approved and tell you that you can't go on your approved time off because you need to work holidays.

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