I’ve never felt so unappreciated or undervalued than when I worked for Honor. I reported to a legacy Home Instead exec who only looked out for themself and has been dodging layoffs by coddling the new owners. That, consequently, meant getting reprimanded for not “just saying yes” and instead asking questions seeking to understand. My years of experience, education and knowledge of the company and business did not matter. I lost my voice working there.
Leadership wants the Care Platform to work so badly that they’ll blame staff for not doing enough - not selling enough, not coaching enough, not communicating enough, etc. - when the core issue is the platform needs work. It has nothing to do with the ops team that supports it. The platform is fundamentally broken.