Sadly disappointed - BCBA Hopebridge Employee Review

1.0
Jun 12, 2021
Recommend
CEO approval
Business Outlook

Pros

The kids, salary, $500 for CEUs, and the bonus structure.

Cons

I was so excited when I started at HB several years ago. I really thought this was going to by “it” job, where I could retire from. There were so many good things about it that stood out from other providers in the Indy area: awesome bonus structure, caseload of 12, support from two RBTs (an associate consultant and a program coordinator, both off the floor full time), round tables (where BCBAs from all over the company were brought together to discuss changes in the company, see the exec team, get free CEUs from doctorate levels BCBAs, two catered lunches, and a nice dinner), great pay, and a very family friendly, work/life schedule of 9-4pm. I used to brag about all the benefits they provided at the time to my other BCBA friends and I was truly happy there. But shortly after joining, all of the HHGregg people started getting hired in and the company started becoming very corporate. Cuts were made (goodbye smaller caseload, extra support, and round tables — hello 14 patients with one part-time assistant), hours were extended without compensation (9-4pm went to 8:30-5pm and eventually 5:30pm), and HHGregg lackeys were promoted to supervisor positions —people with no clinical background and no idea how to supervise people above a high school diploma. It was always obvious how out of touch they were with their audience when they presented their horrible ideas because they would attempt to make us all believe that the changes were, “for the children.” Like we didn’t notice how top heavy we were becoming with non billable positions that would need to be supported somehow. The benefits that once drew me to them were slowly taken away, clinics spiraled into chaos, middle management was incompetent, and corporate people just kept opening new clinics, never looking back to take care of what they already had. The worst is the middle management. Most have no business being in that role, no qualifications for it at all. They are just HHGREGG lackeys with associates degrees (or less!) and do not understand how to run a clinic, let alone an entire region. They lie, talk poorly about others behind their backs, blame others for their mistakes, and make terrible decisions for a clinic they do not know the dynamic of because they only visit once every few months and then hide away in meetings all day when there. But don’t worry, because when things get tough and you need RBTs or you need corporate to stop pushing kids in the door because there isn’t any room or staff available, they’ll blame your clinic manager and then buy your clinic pizza! 🙄

Explore other reviews about Hopebridge

5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved working at Hopebridge. Management was incredible and BCBAs were very supportive. Fellow RBTs also helped so much and made the day easier to get through.

Cons

When you are freshly an RBT (and I mean literally.. the day after you pass) you are thrown into subbing if there isn't a caseload ready for you. It can be extremely overwhelming for someone who just passed their exam.

avatar
Hopebridge Response
5mo
Thank you for sharing your experience! We’re thrilled to hear that you enjoyed working with our incredible management team and found support from your fellow RBTs. We strive to create a collaborative environment where everyone can thrive. We appreciate your feedback regarding the transition for newly certified RBTs. It's important for us to ensure that all our team members feel supported as they embark on their journey. We will take your insights into consideration as we continue to improve our onboarding process. Your perspective is valuable to us!
2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Scheduling and documentation is easy to complete

Cons

While the company has talented clinicians and the potential to provide quality services, my experience was impacted by a strong emphasis on productivity and billing metrics. BCBAs are expected to consistently meet utilization targets while also completing assessments, parent training, and other clinical responsibilities, often without sufficient support to make those expectations realistic. Support frequently appears only after significant concerns are raised, rather than being provided proactively. Operational leadership appears to have significant influence over clinical decisions, including caseload assignments and scheduling, which can limit BCBA autonomy and flexibility in managing client needs. Additionally, concerns raised by staff are not always addressed until larger issues arise, at which point discussions often focus on preventing problems that clinicians had previously identified. Another ongoing challenge is staff retention and training. RBT compensation appears to contribute to turnover and difficulties maintaining a highly experienced workforce. As a result, BCBAs are often expected to dedicate substantial time to onboarding, mentoring, and training new staff while simultaneously maintaining demanding billing and productivity expectations. While clinician involvement in training is important, organizations should ensure workloads and productivity requirements are adjusted accordingly to allow for effective supervision and staff development. The training process for new RBTs can feel rushed at times, resulting in clinicians spending significant effort providing additional support after staff are already working directly with clients. Concerns regarding compensation, retention, and workforce development have been raised repeatedly, but meaningful solutions have often been limited. This organization may be a good fit for clinicians who thrive in a highly productivity-driven environment. However, BCBAs seeking greater clinical autonomy, stronger investment in staff development, and a more balanced approach between clinical quality and billing expectations may find the culture challenging.

1
avatar
Hopebridge Response
3w
Thank you for sharing your insights about your experience with us. We appreciate your recognition of the easy scheduling and documentation processes, as well as the talented clinicians working within our team. We understand that the emphasis on productivity and billing metrics can be a challenge, and it's an area we are continually evaluating to ensure our clinicians have the support they need to thrive. Your feedback regarding the balance between clinical responsibilities and the autonomy of BCBAs is invaluable, and we take it seriously as part of our commitment to creating a positive work environment. Retention and training are important aspects of our operations, and we recognize the need for ongoing improvements in these areas. Your observations about the training process for new staff are also noted, and we are always looking for ways to enhance our onboarding experience. We appreciate your constructive advice, and we will consider it as we strive to better align our organizational practices with the needs of our clinicians. Thank you again for your feedback. We wish you the best moving forward.
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