Great company on paper, a crap-shoot depending on station management. - Customer Service Agent Horizon Air Employee Review

Schedule based on seniority. If your schedule conflicts with your other commitments you are reprimanded. They do not allow for you to trade schedules when bidding. Station was constantly understaffed, manager underestimated the staffing and didn't care how it affected the employees. I was told in the application process and interview that I would get 10 hours at most and put on 40 hours straight off out of training. Constantly changing policies and enforcement of policies.