Fast paced - Customer Service Agent (CSA) Horizon Air Employee Review

3.0
Feb 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Good group of coworkers focused on safety and getting the job done. Fast paced with very little down time.

Cons

I was told it would be 16-20 hrs per week. Closer to 30 with mandatory shifts. Hard to get time to use travel benefits. Split shifts are not easy on work life balance, especially when you work three of them in a day. Station manager sent two emails regarding uniform policy enforcement; however they are clearly out of uniform policy:)

Explore other reviews about Horizon Air

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None come to my mind

4.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Company has great ethos and amazing people work here.

Cons

The pay is lower than most other airlines.

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