Run!!! - Onboarding Specialist Housecall Pro Employee Review

1.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There's absolutely NO pros at this time!!

Cons

Where do I start....when I started here, things were great! Felt appreciated and valued. Over time things have changed. Metrics are constantly changing, workload has been steadily increasing. Now, this job didn't pay well when I started, but I enjoyed what I did so I stuck around. Recently, things have changed for the worse. Pay scale has been altered in such a way that even when you over perform on your metrics, you make significantly less money. It feels more like a form of punishment, than a "bonus". Not only are you clocking in and out, but now you're submitting requests just to be able to do your job or even take a bathroom break....feels like slavery in the making. On top of that, you are required to sit through monthly meetings where leadership boasts about how much profit they're making. It's really a slap in the face.

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Housecall Pro Response
1mo
Onboarding Specialists at HCP work in a metrics-driven role by design, and compensation is benchmarked against market data to reward consistent high performance. The pace and standards here attract ambitious people building real careers in a category-defining business. Please connect with the People Team directly to discuss your specific concerns. -Housecall Pro People Team

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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Housecall Pro Response
16h
We're sorry aspects of your experience haven't reflected what we strive for, particularly around compensation and direction consistency. How pay aligns with expectations and how strategic shifts are communicated are concerns we want to understand better. We'd love to hear more; please reach out to your manager, the People Team, or any senior leader you're comfortable speaking with. -Housecall Pro People Team
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