Awesome Culture to work in - Customer Service Representative (CSR) Remote Housecall Pro Employee Review

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive Culture: The team is genuinely collaborative, and I felt empowered to work along side them

Cons

The ability to escalate manager requested calls from the Pro's on the spot.

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Housecall Pro Response
1mo
Feeling empowered alongside a genuinely collaborative team is exactly the culture we work hard to build. Your note on standardizing the escalation flow for manager calls from Pros is specific and actionable. Process clarity on the frontline matters, and that kind of direct feedback shapes how we continue to improve. -Housecall Pro People Team

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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