Low pay, toxic work environment - Anonymous employee Housecall Pro Employee Review

1.0
Mar 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Product is solid -Some of the managers are good and do their best to support their teams -Remote work

Cons

-Very low pay, both for base salary and commissions. The company also recently changed the commission structure to take even more away from the sales reps based on whether customers show up to onboarding. -Company leadership is obsessed with process over results. Example: they have a sales script they score the sales reps on and spend more time focused on QA’ing that than actual results. They don’t trust their reps to be autonomous in their roles and instead micromanage every minute of their day. -The leadership team spends an hour on all-hands meetings every month bragging about how much revenue the company is bringing in and then turns around and cuts comp for the sales/customer success teams. Internal morale is low because of the bad pay and being chronically understaffed. -The company offshores every job possible which contributes to downward pressure on US employees’ salaries. Most of the good reviews on here aren’t from US employees.

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Housecall Pro Response
1mo
Commission structure tied to customer onboarding outcomes is intentional: it aligns rep success with customer success across the full cycle. Our QA and sales methodology give reps consistent performance feedback and clear benchmarks. Compensation is something we revisit regularly. For a direct conversation on any of this, the People Team is here to help. -Housecall Pro People Team

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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Housecall Pro Response
9h
We're sorry aspects of your experience haven't reflected what we strive for, particularly around compensation and direction consistency. How pay aligns with expectations and how strategic shifts are communicated are concerns we want to understand better. We'd love to hear more; please reach out to your manager, the People Team, or any senior leader you're comfortable speaking with. -Housecall Pro People Team
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