Supportive teams and impactful work, but slow leadership decisions - Anonymous employee Housecall Pro Employee Review

4.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Experience here seems to vary a lot by team. My team has been genuinely supportive. Pay is at market. Remote works well. There's a lot of communication and regular check-ins. The company is growing a lot. And the product actually improves people's lives in a visible way. There's real impact and real need here.

Cons

Leadership wants to be involved, and the instinct behind that is good. However their level of involvement doesn't make sense for the size the company has grown to. Everything, regardless of scale, gets brought to senior leadership. By definition they aren't close enough to the day-to-day to have context on why a given approach on a project was chosen. So their default is: question it, object to it, expand it to be more aligned to the level they are operating at. Scope inflates. Timelines slip. Small projects that could have a 1-2 week turnaround become major multi-quarter undertakings. By the time they are delivered, the window of opportunity to have impact is frequently closed. If a team of IC's is aligned but one person isn't happy with the direction, I have witnessed people will escalate to senior leadership as a way to stall or even halt the project. And it works 100% of the time. As a result, quick wins (and quick failures, which are just as valuable when de-risked) start to sit in the backlog indefinitely. Small blockers become permanent ones. The frustration that creates is easy to feel both at the team-level and from our customers.

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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