Have a Great time while making peoples lives better - Enrollment Specialist Housecall Pro Employee Review

5.0
Apr 25, 2017
Recommend
CEO approval
Business Outlook

Pros

At HouseCall the service and the way we treat our customers TRUELY changes their lives, we give our customers a gift to run their business easier, from the Mom and Pop carpet cleaning business to the bigger fishes with X amount of trucks. We help them get one more job a day and make more money, or finish early and spend time with their family which is invaluable. At HouseCall Pro we have a group of people that are truly exceptional, everyone works as a team, have each others back and are welcoming to new people. If you have new ideas and and as long as you speak up you WILL be heard, not like other big corporations. Also as long as you do the work you will be handsomely rewarded with praise, bonuses, company parties which are PG but still fun.

Cons

Because we are a start up we don't have all the answer so things are always changing until we get it right. If you prefer a more steady job with no Peaks and valleys per-say. This might not be the best fit for you. However if you can adapt quickly, fast and eager to learn, and coachable then you might be a perfect fit

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Housecall Pro Response
9y
We start with the Pro. That's the core of our customer-centric mindset and it's so great to see that this message resonates with you (especially since you appear to be in Customer Success). We have a unique partnership with our Pros and deep empathy to help them get to a better outcome through our tech and our support. It's also great to see that you believe you have a voice and that you are heard. That's our path to winning. The right people, in the right seat, doing the best work of their career. That last piece will be true as long as everyone has a stake in the outcome and the decisions that get us there. As to your comments on Cons. You are correct, this is early stage tech. It's not Google (not yet), but Google was no different in its first five years. If we hire well, we'll have great people on our teams solving really interesting problems. Point taken on the whole company wind-downs. That's a great idea. We'll see what we can do. Thanks for being on our team and for this thoughtful feedback.

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5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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