A company that doesn't care about its employees - Anonymous employee Housecall Pro Employee Review

1.0
Jul 26, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get free beer so you can drink to forget how you are underpaid, undervalued, and overworked.

Cons

Other than the beer, there are essentially no other benefits. You are expected to work long, grueling hours, holidays, and weekends without much in return. Sales here is what I imagine the conditions are like in a call center in Bangladesh - everyone is squished together like sardines, sweaty, and reading the same script over and over and over again.

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Housecall Pro Response
8y
Your feedback is valuable to us. As you can see in the other reviews, we consider ourselves very fortunate to have a thriving culture, and a business that is built around our people and the Pros that we service. The conditions you speak to are hard for me to imagine. I have been with Housecall Pro for six months now and it's challenging for me to connect to your thinking; the environment, the immediate feedback we receive day to day, the ratings here on this site, all support this reality. But your point of view matters, so we would wholly welcome a direct conversation if you would like to discuss your experience further. You can reach out to me at brooks.pettus@housecallpro.com. More than anything, I want to make sure that we are not missing something. There is always the risk that we are drinking our own Kool-aid and I want to be sure that we always have an honest and clear view into how we are doing as a company, and as leaders. Please reach out if you have a moment to discuss.

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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