Customer Success Manager - Customer Success Manager Housecall Pro Employee Review

5.0
Jan 17, 2018
Recommend
CEO approval
Business Outlook

Pros

The culture is really cool because people are really friendly, casual dress code, all the upper management is very transparent and approachable, really fast paced and things are constantly evolving. You have the ability to make a big impact. Living/working in San Diego is also huge for overall happiness.

Cons

As far as working, the environment, there are none. Parking can sometimes be difficult but they are working on a solution so its only temporary

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Housecall Pro Response
8y
We do move quickly here and, as you suggested, we hope that we are successfully operating at this speed by being clear on our vision and by being very transparent with our people. It's important to us that everyone is aligned with the same true north and mission. As someone who moved here in the last year, I can attest that living and working in San Diego is an incredible benefit. There's no better place to be.

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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