Culture is changing - Enrollment Specialist Housecall Pro Employee Review

3.0
Apr 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. The team itself is very fun to work with and you will definitely make friends that you enjoy spending time with.

Cons

The culture has changed quite a bit. Feels like the company doesn't value tenured employees and consistently reduces the income potential rather than incentivizing employees with experience to stay. Many decisions are now based on how changes will effect what we can show the board rather than the implications those have on the people that work here.

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Housecall Pro Response
6y
Thanks for the feedback, though it is an unusual review. In the middle of a global pandemic that is affecting billions of people and in the US alone more than 10,000,000 people lost their jobs in the last two weeks, Housecall Pro has retained all of our employees and continued to provide benefits to everyone regardless of tenure. We moved all of our people to a work from home approach two weeks ahead of the vast majority of companies in the US and ahead of public facilities in California. We stood up a public service for our customers, in a matter of hours, running nightly broadcasts for thousands of Pros to educate them on COVID-19 and how they can survive during the crisis. We are taking care of our people, our community and our country. That has been our focus and we are all chipping in so that we can do this together.

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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Housecall Pro Response
2d
We're sorry aspects of your experience haven't reflected what we strive for, particularly around compensation and direction consistency. How pay aligns with expectations and how strategic shifts are communicated are concerns we want to understand better. We'd love to hear more; please reach out to your manager, the People Team, or any senior leader you're comfortable speaking with. -Housecall Pro People Team
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