Experiencing Headwinds - Marketing Housecall Pro Employee Review

4.0
Jul 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Housecall went from a startup to a potential unicorn in about 8 years led by a ridiculously brilliant CEO and a team of workaholic co-founders who are all good people.

Cons

After experiencing rapid growth, they hit a bit of a wall in the middle of 2019 and are currently reorganizing to right the ship. It needs to be done. But it’s always painful seeing so many friends lose their jobs.

avatar
Housecall Pro Response
6y
There are average companies and there are extraordinary ones. I'd like to think we are in the latter camp and that means that we will innovate at a relentless pace, and that means that at times the first version of an experiment will fail. It's what you do with that information that matters. If we look at one year ago versus today, HCP was going well mid way through 2019 - in July of 2020 we are now doing exceptionally well. Amazing what a year of experiments and good decision making can deliver. We are incredibly fortunate to have great people on our team, who are focused on the customer and product fit, and who obsess around innovation at all facets of the business. Imagine where we'll be, as a result, a year from now! Thank you for the thoughtful feedback.

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

avatar
Housecall Pro Response
2d
We're sorry aspects of your experience haven't reflected what we strive for, particularly around compensation and direction consistency. How pay aligns with expectations and how strategic shifts are communicated are concerns we want to understand better. We'd love to hear more; please reach out to your manager, the People Team, or any senior leader you're comfortable speaking with. -Housecall Pro People Team
See reviews by: Helpful|Rating|Date|All