Micro-manged by clueless unqualified leaders - Account Executive Housecall Pro Employee Review

2.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Work remote..they will provide the equipment.

Cons

Management has lost touch with reality. Many managers and senior leaders were promoted because they were there, not because they are qualified. One leader is cocky arrogant and like to hear himself talk and be demeaning. Another leader is a skateboarding frat boy. Some leaders are just rude, some are bullies, and others are just clueless. The company has taken so much investment debt, bought other companies, and hired way too many people. They can't support the sales team and most all of the top performers have left. The leaders that were actually intelligent, caring, and qualified have also left. If you want to work for a managers who are inept, rude, and have the sales skills of my left foot this is the place for you. The company claims "unlimited PTO" but won't actually let you take time off for anything even a doctor's appointment....due to operational need. They apparently have a crystal ball that tells them how busy they will be in 6 months. The crystal ball doesn't work though as many of us sat around for hours a day waiting for a lead to talk to. Pipeline already worked, Old leads are gone because others grabbed them already. Ohh and get ready to be told a minimum number of calls must be made before you can finish your shift. Doesn't matter how many sales, demos, or how much talk time you have... Apparently calls are their priority not sales. If you like random sales promotions, specials, deals, discounts that change by the minute and are overly confusing to know who qualifies for what...then here ya go. It was a great place when there were like 100 employees, but then they thought they were a multi-billion dollar company and bragged about it...and hired hired hired and acted as if they were some giant company. Except they didn't have the demand, customers, or product offerings to be as big as their egos were. Shall I go on?

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Housecall Pro Response
2y
It doesn't appear to be a good match for you at HCP; we hope that you found that fit somewhere else on your next stop in your career. Thank you for the feedback.

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5.0
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Pros

Amazing culture, great leadership, great mission, and great business.

Cons

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2.0
Jul 10, 2026
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Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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