If You Like to be Micromanaged, this Company is For You! - Customer Service Housecall Pro Employee Review

1.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work and a good health insurance plan. Some of the other benefits are okay too.

Cons

Just about everything else. It used to be an okay company to work for, but in the last year it became unbearable. The managers don't have enough work to do so they micromanage everyone on their team. They promote people who don't know the job into management and only do it because they have nowhere else to put those people (failing up). They also promote people who don't do their jobs or are extremely disliked in one area so they just promote them and move them on to be someone else's problem. They pretend to care about the culture, but it's just lip service. I've never worked at a place as toxic as this. If you know more about the job than the manager, the manager will treat you horribly as a way to demonstrate their power. They will ask your opinion about things as a way to look like they care about what you think, but if you open your mouth to give your opinion, they use it against you. DO NOT TRUST ANYONE HERE. Everyone is looking to stab others in the back to get where they want to be. If you do end up working here, don't do your job to the best of your ability. Why? Because you'll never get promoted. They keep top performers in their positions forever (while simultaneously promoting people who don't do their job or who people don't like), plus you'll get even more work. They act like they care about your career path and growth, but again, it's all for show. They make you do busy work to look like you're having a "career conversation," but nothing ever comes of it. Once a quarter, managers go through the motions and say they'll help you advance, but the rest of the year, they couldn't care less. Don't waste your time completing these forms for "career conversations." Depending on the department you're in, you may be bogged down in pointless meetings. Some meetings are just playing games... literally. They call it teambuilding, but it's a complete waste of time, especially if you don't like playing games and just want to do your job. It's just another way to micromanage you: "You will play games and you will enjoy them." They flat out lie to you. Transparency is only as transparent as management wants it to be and this company is very good at seeming to be transparent, when really they are the furthest thing from it.

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Housecall Pro Response
1y
Thank you for taking the time to share your feedback. We're glad you found value in our remote work options and benefits. We understand that workplace culture and career growth are important, and we take concerns like yours seriously. We are always looking for ways to improve and appreciate you sharing your perspective. - Housecall Pro People Team

Explore other reviews about Housecall Pro

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great leadership, great mission, and great business.

Cons

pay can be on the lighter side.

2.0
Jul 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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Housecall Pro Response
11h
We're sorry aspects of your experience haven't reflected what we strive for, particularly around compensation and direction consistency. How pay aligns with expectations and how strategic shifts are communicated are concerns we want to understand better. We'd love to hear more; please reach out to your manager, the People Team, or any senior leader you're comfortable speaking with. -Housecall Pro People Team
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