The golden age passed - Customer Facing Housecall Pro Employee Review

2.0
Mar 22, 2025
Recommend
CEO approval
Business Outlook

Pros

-Co-Workers. I met great people. -There were a few years where it was a fun place to work and the workload was reasonable. -The benefits are decent.

Cons

There are a lot. -The lack of support for teams with new features. Once you’re trained to be in a team the training stops. You have to figure it out on your own, many times while dealing with a Pro and an issue. -So many notes and it’s always changing or doesn’t function properly. Are y’all ever going to get SF to work for you? It wastes a ton of time. -Micromanaging it didn’t used to be somatic driven. It’s all about numbers. “Champion the Pro” used to mean something. So did “Enjoy the Journey”. It became a stressful thankless job with more and more meetings and less and less time to do the notes. With no overtime allowed. -Many unfulfilled promises. -The company brags about how much they make but don’t give raises like they used to or they skip them all together. Busting your butt all year gets you a $1.00. -There are some seriously toxic managers. There are some great ones too. There are some that used to be great and then they became terrible after becoming managers. The golden age to work at HCP has passed. They’re moving a lot of their jobs over seas and implementing Ai. I’ll be surprised if half of the American workforce is there in the next two years. Either by choice or being pushed out. Many people are jumping ship. I thought I’d work there for a long time. I had a plan, but promises promises… I hope everyone who is left gets treated better or finds better.

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Housecall Pro Response
1y
Thank you for taking the time to share your detailed feedback. We're glad to hear you had positive experiences with your coworkers and found value in the benefits and earlier years at HCP. We understand your concerns around training, workload, communication, and support, and we recognize how these challenges have impacted your experience. Your insights are appreciated and will be shared with the appropriate teams. We wish you all the best in your next chapter. - Housecall Pro People Team

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5.0
Jul 17, 2026
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Pros

Amazing culture, great leadership, great mission, and great business.

Cons

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2.0
Jul 10, 2026
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Recommend
CEO approval
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Pros

Great people below executive level that want to do their best work. Full remote work. Working with customers that actually make a difference in the world.

Cons

Hustle culture without the hustle pay. Way below market salary but executives expect top company output. Fear based. Executives pivot every week, if not multiple times a day and it creates immense thrash. CTO is completely disconnected from day to day work, talks in abstract most of the time, and when they do mention something about actual work, it's completely disconnected from the reality of people doing the work. Top talent has been steadily leaving the company. Process is whatever the executives decide that week. The current product is mediocre at best and most attempts from talented people to make it better either are ignored or when agreed upon, the rug gets pulled out from underneath a couple months later when the executives get cold feet. If you want to work at a company and make a difference, this is not the place to do it. Promotions and pay increases are non-existent unless you work 14+ hour days, amplify whatever the current executive flavor of the week is, and put your head down and just execute on someone else's poorly planned ideas. Everyone is pretty miserable currently and most people are only still there because the current job market is not great.

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