Competitive and Exciting - Customer Success Manager (CSM) Houzz Employee Review

4.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

There are a lot of opportunities to make money as a CSM. The management team are great and willing to help you progress if you ask.

Cons

If you don't hit quota's you are on the chopping block. The leads while in probation are TERRIBLE. It almost feels like a set up to be fired.

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Houzz Response
6mo
Great to hear about your experience with us at Houzz! Our leadership programs are meant to give our managers the tools they need to empower their teams to succeed, and it is fantastic to read that you are having a good experience with your manager. I’d like to hear more about what you’ve said here about leads and your ideas around switching teams around. If you are open to it, let’s talk! Chloe Siegmann, Senior Director, Customer Success (chloe.siegmann@houzz.com)

Explore other reviews about Houzz

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and culture within

Cons

Need to up spend on leads

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are super cool and great to work with. Role is remote.

Cons

Fake, cheesy culture and micromanagement with monotonous internal meetings. AE company meetings feel like a time waste with redundant material coverage and group activity work. Managers will message you if you go 10-15 minutes without making a call. It feels like you're working in a demoralizing call center. Tech stack and CRM are disconnected, outdated, and constantly glitch, preventing productivity and conversation tracking. Reporting is also archaic and not customizable. You're working ~9 hour days with below average pay, and will be encouraged to work Saturdays and be a "weekend warrior!” You are expected to make 600+ cold calls weekly and average 2 hours of talk time daily. If you have PTO planned, managers will ask that you raise your call and talk time volume to compensate for your time off. The calls you're making are from a list of old leads that are either no longer in business, have a terrible past experience with Houzz (please do your research on Houzz - they have ripped off many businesses and provide subpar customer service), rarely show up for your meetings, or have zero budget and "owe money to the IRS." Outreach doesn't feel strategic. From those leads, you're expected to hold ~3 demos daily. This is not a sustainable place for a career, and frankly a waste of your time.

4
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