Be Wary, The Fake Glassdoor Reviews Are Scary, My Manager Was Very... Lazy - Account Manager Houzz Employee Review

1.0
Mar 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Do you watch the show Downton Abbey? It's like that. As an employee, you are the downstairs serving staff. You have the greatest of friends, the company gives you a bit of food, and a tiny cubicle to live in. (Yes, you will LIVE in this cubicle. Before you apply, think about going into a tiny cubicle every day, staring at a computer screen, and talking on the phone for *2000 hours a year for a meager paycheck! Working here is solitary confinement, but with free chobani yogurt. If your eyes are ruined because of staring at a computer screen all day, you do have vision insurance. So, that is a pro. But, like, also a con.) *52 weeks x 40 hours a week

Cons

Continuing with this analogy... Your managers are royalty. They are not your friends. You are their servants. Bow your head and fall in line. If you question anything, they will simply hire another servant to replace you. Why do you think Houzz creates so many fake Glassdoor reviews? They have a huge recruiting team to trick future servants to apply. Believe it or not, Houzz Glassdoor reviews are more fake than the people who work here. My ex-manager was the most incompetent, unintelligent, irrational, feebleminded person I have ever met. With absolutely zero experience, she was promoted to a managerial role because of her big smile and affable personality. *Ex-manager, if you’re reading this, affable means friendly and easy to talk to! I am giving you a compliment, yay!* Sorry everyone else, she’s a little a slow. Now back to the review… After being in the role for a year, my ex-manager with no experience seemed like she still had zero experience. She asked my teammates and I for help with everything. She would ask other managers for help with the most simple tasks if she was too embarrassed to ask one of her servants. She knew nothing Jon Snow! Nothing! She had the memory and attention span of a goldfish, which is an insult to goldfish everywhere. If you think I am exaggerating, please apply, get the job, and infiltrate this office to see for yourself. Houzz promotes people based on how likable they are. Luckily for my ex-manager, Houzz urgently needed someone who could blindly follow orders and she was in the right place at the right time. Like being born into royalty on the show Downton Abbey ya know?

Explore other reviews about Houzz

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and culture within

Cons

Need to up spend on leads

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are super cool and great to work with. Role is remote.

Cons

Fake, cheesy culture and micromanagement with monotonous internal meetings. AE company meetings feel like a time waste with redundant material coverage and group activity work. Managers will message you if you go 10-15 minutes without making a call. It feels like you're working in a demoralizing call center. Tech stack and CRM are disconnected, outdated, and constantly glitch, preventing productivity and conversation tracking. Reporting is also archaic and not customizable. You're working ~9 hour days with below average pay, and will be encouraged to work Saturdays and be a "weekend warrior!” You are expected to make 600+ cold calls weekly and average 2 hours of talk time daily. If you have PTO planned, managers will ask that you raise your call and talk time volume to compensate for your time off. The calls you're making are from a list of old leads that are either no longer in business, have a terrible past experience with Houzz (please do your research on Houzz - they have ripped off many businesses and provide subpar customer service), rarely show up for your meetings, or have zero budget and "owe money to the IRS." Outreach doesn't feel strategic. From those leads, you're expected to hold ~3 demos daily. This is not a sustainable place for a career, and frankly a waste of your time.

4
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