Avoid working for Houzz! - Marketplace Operations Coordinator Houzz Employee Review

1.0
Apr 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Houzz is a horrible company to work for, a regrettable time in my life. Like many Glassdoor contributors have said, it’s a smoke screen. They try to appeal to millennials with company culture and perks like regular free food...possibly to hide the fact that they are a basic e-commerce company and a middleman for selling overpriced home goods? The vast majority of their employees are under the age of 35 and mostly women. It’s creepy and off putting that they lack diversity in hiring a broader range of ages (and so few men). They have terrible return policies and much of my job dealt with customers who were upset that their items arrived broken (or didn’t arrive at all).

Cons

DO NOT be fooled by the allure working in any of their roles that mention “marketplace” “operations” “service” or “commerce.” They disguise the job duties... you will be a call center worker dealing with a steady stream of irate customers.

Explore other reviews about Houzz

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and culture within

Cons

Need to up spend on leads

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are super cool and great to work with. Role is remote.

Cons

Fake, cheesy culture and micromanagement with monotonous internal meetings. AE company meetings feel like a time waste with redundant material coverage and group activity work. Managers will message you if you go 10-15 minutes without making a call. It feels like you're working in a demoralizing call center. Tech stack and CRM are disconnected, outdated, and constantly glitch, preventing productivity and conversation tracking. Reporting is also archaic and not customizable. You're working ~9 hour days with below average pay, and will be encouraged to work Saturdays and be a "weekend warrior!” You are expected to make 600+ cold calls weekly and average 2 hours of talk time daily. If you have PTO planned, managers will ask that you raise your call and talk time volume to compensate for your time off. The calls you're making are from a list of old leads that are either no longer in business, have a terrible past experience with Houzz (please do your research on Houzz - they have ripped off many businesses and provide subpar customer service), rarely show up for your meetings, or have zero budget and "owe money to the IRS." Outreach doesn't feel strategic. From those leads, you're expected to hold ~3 demos daily. This is not a sustainable place for a career, and frankly a waste of your time.

4
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