Houzz is a full-on Monet. From far away it's OK, but up close it's a big ol' mess. - Anonymous employee Houzz Employee Review

2.0
Dec 7, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of food in the kitchen. Flexible Hours. Clean Office.

Cons

I know, using a Clueless quote for the title seems a bit trivial, but that is honestly the best way I can describe the environment at Houzz at this point in the game. I have been here for a couple of years and have gotten used to going with the flow and riding the changes wave. Whether that is related to the comp plan, new seating situation/team shift, or how Winter Wonderland is structured. I absolutely understand that in order to stay relevant as a business, we have to change. I get that, we all get that... However, there are so many fundamental problems and I don't see a feasible solution. Firstly, let me start by saying how wonderful and inspiring the CEO is. She has worked so hard and has so much passion for Houzz and her vision of it being the best home design ever. Unfortunately, a few people in upper management with their lack of experience and little respect for the worker-bees are compromising this great product. I would prefer not to have to repeat all the same complaints listed in some of the other reviews as I'm sure most get the point when they look at Glassdoor. We are grotesquely underpaid. I would understand a low salary if we were in truly performance based commission roles. Let's face it, it's not performance based anymore. Our concerns are not being addressed by the same said people people in upper management which is causing some of the lowest morale I have ever seen in a workplace. It's clear that Houzz does not care if good employees leave and little is being done to retain those of us still here.

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Houzz Response
8y
Thank you for taking a moment to share your concerns. As our company and business continues to grow, we want to be sure we are creating the best possible environment for Houzzers to thrive in professionally and personally, and this does not appear to be your experience. If you are open to a conversation, please feel free to email me anytime. My door is always open. Kristen Heimstra, Director of Sales (kristen.heimstra@houzz.com)

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Cons

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Pros

Coworkers are super cool and great to work with. Role is remote.

Cons

Fake, cheesy culture and micromanagement with monotonous internal meetings. AE company meetings feel like a time waste with redundant material coverage and group activity work. Managers will message you if you go 10-15 minutes without making a call. It feels like you're working in a demoralizing call center. Tech stack and CRM are disconnected, outdated, and constantly glitch, preventing productivity and conversation tracking. Reporting is also archaic and not customizable. You're working ~9 hour days with below average pay, and will be encouraged to work Saturdays and be a "weekend warrior!” You are expected to make 600+ cold calls weekly and average 2 hours of talk time daily. If you have PTO planned, managers will ask that you raise your call and talk time volume to compensate for your time off. The calls you're making are from a list of old leads that are either no longer in business, have a terrible past experience with Houzz (please do your research on Houzz - they have ripped off many businesses and provide subpar customer service), rarely show up for your meetings, or have zero budget and "owe money to the IRS." Outreach doesn't feel strategic. From those leads, you're expected to hold ~3 demos daily. This is not a sustainable place for a career, and frankly a waste of your time.

4
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