Pros
I was desperate to work at Houzz before I joined, after having a very positive interview process and having read and seen great things about the team and work environment, and all my expectations have been blown away. It’s really true that everyone treats each other like family. We respect our managers and in turn they respect us. There is no micro-managing, but plenty of support from all levels to give you the best chance of success in your role. The initial training was brilliant, having came in from a non-sales background, and there is continued training programmes all the time to give you new tools to be successful. The commission structure is very generous, and while the job can sometimes be hard, I always leave at the end of the day knowing that I am being paid more than appropriately for my efforts. Our team are so helpful and supportive of one another. You will not find another sales environment where everyone helps with each others difficult accounts, with no incentive necessary other than we are a team and we work together. It is inspiring. I could go on and on about the positives, but one final point is that Houzz really cares about their employees, and they take all feedback very seriously, and are always looking to improve. The same passion is applied to the product - if we report something that isn’t working the best way it could or something that can be changed to help our clients’ experience, then they will do everything in their power to change it. You feel every day that you are making a difference.
Cons
Not a con that can be helped, but to always make sure there is someone accountable for losses, sometimes you have to take a hit for something out of your control (aka. cancelled accounts due to their business closing down). But it is dealt with as fairly as it can, and there is a mutual understanding that it’s just one of those things, so there is no complaining.