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Houzz

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Houzz reviews

Mixed Experience at Houzz: Concerns About Job Outsourcing - Software Engineer Houzz Employee Review

2.0
Mar 11, 2024
Software engineer
Recommend
CEO approval
Business Outlook

Pros

- Initially, there were opportunities for professional growth and interesting projects. - Colleagues were generally supportive and collaborative.

Cons

- The company underwent multiple rounds of layoffs, including two waves during my tenure, which created an atmosphere of instability and uncertainty. - Following the layoffs, workload significantly increased for remaining employees, leading to burnout and stress. - Lack of transparency from management regarding the company's financial situation and future plans. - Promises of salary increases and career advancement were made but not fulfilled, leading to frustration and disappointment among employees. - Particularly concerning was the company's policy of outsourcing jobs to cheaper markets, evidenced by the relocation of positions to locations like Nepal and Taiwan. This practice not only contributed to job insecurity but also raised questions about the company's commitment to its workforce.

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Houzz Response
2y
Thank you for your feedback. On the positives - thank you mentioning the opportunities you had to solve interesting problems at Houzz! On the cons - decisions that impact people are incredibly difficult for any company and are never taken lightly. With transparency, like many tech companies, we did have a reduction in our teams as we weathered a down economy. And certainly if this is having an impact on our remaining team members, myself and other leaders are open to ideas on what more we can do to support. I also want to point out that we greatly value the work our teams in Taiwan and Nepal do to contribute as part of a global organization and to our culture and see these as strategic decisions to support the growth of the company - not outsourcing. If you’d like to share more, I am open to hearing your feedback. Gary Yue, VP Engineering, (gary@houzz.com)

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5.0
Jun 26, 2026
Account executive
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CEO approval
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Pros

Great people and culture within

Cons

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1.0
Jul 1, 2026
Account executive
Recommend
CEO approval
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Pros

Coworkers are super cool and great to work with. Role is remote.

Cons

Fake, cheesy culture and micromanagement with monotonous internal meetings. AE company meetings feel like a time waste with redundant material coverage and group activity work. Managers will message you if you go 10-15 minutes without making a call. It feels like you're working in a demoralizing call center. Tech stack and CRM are disconnected, outdated, and constantly glitch, preventing productivity and conversation tracking. Reporting is also archaic and not customizable. You're working ~9 hour days with below average pay, and will be encouraged to work Saturdays and be a "weekend warrior!” You are expected to make 600+ cold calls weekly and average 2 hours of talk time daily. If you have PTO planned, managers will ask that you raise your call and talk time volume to compensate for your time off. The calls you're making are from a list of old leads that are either no longer in business, have a terrible past experience with Houzz (please do your research on Houzz - they have ripped off many businesses and provide subpar customer service), rarely show up for your meetings, or have zero budget and "owe money to the IRS." Outreach doesn't feel strategic. From those leads, you're expected to hold ~3 demos daily. This is not a sustainable place for a career, and frankly a waste of your time.

4
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