Tough Sledding Ahead - Client Success Manager Houzz Employee Review

2.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Team, coworkers and work life balance were important.

Cons

Direction and inflexibility. Bonus and raises are practically non existent

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Houzz Response
1y
Thank you for your feedback, and I’m sorry your time with us was not more positive. I do appreciate your calling out your team and coworkers. The most common feedback I see is that the people of Houzz are incredible to work with, and I am glad that was true for you! I would like to hear more about how we can do better in particular with progression since we’ve put a lot of work into making our career ladders transparent for our sales organization. If you are open to a conversation, please reach out! Carter Wurts, Director, Global Client Success (carter.wurtz@houzz.com)

Explore other reviews about Houzz

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and culture within

Cons

Need to up spend on leads

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are super cool and great to work with. Role is remote.

Cons

Fake, cheesy culture and micromanagement with monotonous internal meetings. AE company meetings feel like a time waste with redundant material coverage and group activity work. Managers will message you if you go 10-15 minutes without making a call. It feels like you're working in a demoralizing call center. Tech stack and CRM are disconnected, outdated, and constantly glitch, preventing productivity and conversation tracking. Reporting is also archaic and not customizable. You're working ~9 hour days with below average pay, and will be encouraged to work Saturdays and be a "weekend warrior!” You are expected to make 600+ cold calls weekly and average 2 hours of talk time daily. If you have PTO planned, managers will ask that you raise your call and talk time volume to compensate for your time off. The calls you're making are from a list of old leads that are either no longer in business, have a terrible past experience with Houzz (please do your research on Houzz - they have ripped off many businesses and provide subpar customer service), rarely show up for your meetings, or have zero budget and "owe money to the IRS." Outreach doesn't feel strategic. From those leads, you're expected to hold ~3 demos daily. This is not a sustainable place for a career, and frankly a waste of your time.

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