Extreme toxicity in a place that claims 'Culture is King' - Technical Support Engineer HubSpot Employee Review

1.0
Mar 23, 2016
Recommend
CEO approval
Business Outlook

Pros

The seductive elements that are evident at most hip tech companies these days. Free food, free beer, great benefits, 401k, decent pay, free gym, attractive office space, stand up desks, the works! You'll feel like a real king for quite some time with all the nice perks.

Cons

This is the 'outstanding' culture that Hubspot prides itself on that I honestly witnessed on a near daily basis: - Male colleagues who VERY openly talk about which Hubspot girls they wanted to sleep with or thought were hot, in the most vulgar of terms. If a certain Hubspot female was coming to the office, you'd sure hear about it! - Coworkers who VERY openly make fun of and gossip about colleagues on and off their team. Know that when you are out sick that you WILL be talked about behind your back, and might have a meme or two making fun of you and shared to the whole team. - A boss, who you are supposed to respect, that gets beyond wasted at nearly every company event. - Coworkers who talk openly and loudly about topics ranging from the size of their genitals, the girls they slept with that week, the drugs they took that week, and the coworkers (on the same team) that they dislike. - People who are so genuinely awful that they make the 'no jerks policy' look like a complete joke, but have complete impunity because of their particular relations to the boss. - Coworkers and bosses who openly start drinking the free beer at 3pm. - Expletives and extreme vulgarities dropped openly and loudly left and right, regardless of the subject matter, but most often when complaining loudly about coworkers or customers. - Bosses and managers that are so inexperienced, incompetent, and juvenile that they not only set the precedent of the above behaviors, but in the face of real professionals waste no time in passing all 'smart people' work off onto them, taking credit for all their ideas and accomplishments without thanks, and running to them desperately for support and counsel in their never ending crisis's. - Middle-Upper management who know all too well about all the above problems (because they have absolutely been told directly or via TinyPulse) but ignore them by remaining conspicuously absent and silent, or firing the people that have the balls to speak up in more adamant ways.

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HubSpot Response
10y
I have a hard time reading what you're describing because it's the antithesis of what we aspire to be and do every day.The whole idea of our culture is predicated on humility, learning, and continuous improvement, so the notion that our goal is to shove it down people's throats or indoctrinate folks is the polar opposite of our objective on a daily basis. Thanks for the feedback, sorry to hear that your experience was so different from so many other folks in terms of speaking up, sharing your opinion, and dissenting. -Katie

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Pros

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Cons

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1.0
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Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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