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      HubSpot

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      HubSpot reviews

      How good can it really be? Short: Really good. - Customer Success HubSpot Employee Review

      5.0
      May 16, 2018
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every part of the interview process was extremely well thought out and honestly enjoyable from a candidate stand point. The team really puts the effort into understanding your baseline for Inbound and if a good fit after the initial video interview (worst, most awkward part for me) and phone screen making sure the candidate is set up for success when talking to a hiring manager. You definitely get put through the gambit during the onsite portion. I spoke to three managers and two directors in 30 minute sequential meetings. All were great, but particularly the Service Director. It really wasn’t an interview after the first minute or two of talking to him. It was a conversation, and an insightful, engaging one at that. A++ From the minute you’re brought on, you have a huge wealth of freedom and autonomy to just get things.. done. Everyone deeply believes in the company and the product and I may have had one or the other in previous roles but rarely if ever both with other companies. Definitely cool.

      Cons

      Training can at times lack structure. There were times during the two week training you would come in, have a session for an hour and have a blank calendar the rest of the day. Perfectly fine if you use good judgement (hint) but you may struggle if you’re not used to building out your own day or if you learn best in traditional student-teacher dynamic.

      avatar
      HubSpot Response
      8y
      Thanks so much for the thoughtful review and for joining our customer success team, we are so glad you're here and grateful for your impact on our customers globally. I love the callout you included around autonomy and passion for the product and mission--I'm delighted you feel that way. I think your point on training is a fair one--we always struggle with the blend between autonomy in the new hire experience and too much structure, but we have been working on a bit more of a hybrid model there that I hope helps in this long-term. I also love your passion for feedback-I think we've done a lot of work to help improve this, but still have work to do given how much we've grown over the last several years--we are working on it and hope to make you proud with our continued evolution on that front. Hope that helps and thanks again for the thoughtful review! -Katie

      Explore other reviews about HubSpot

      5.0
      Jun 26, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, everyone is so understanding and supportive. Culture is fun and energizing, people seem happy to be here. There's lots of ways to get involved outside of your day job. Awesome benefits and flexibility - love the remote first work environment, week of rest, open PTO, etc. Robust tech stack - lots of tools available for me to do my job.

      Cons

      Experiencing some growing pains but leadership seems receptive to feedback on it.

      2.0
      May 22, 2026
      Individual contributor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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