Great personal and career development - Customer Success Manager HubSpot Employee Review

5.0
Jun 2, 2018
Recommend
CEO approval
Business Outlook

Pros

- Incredible pace at product development and innovation, I've not seen a tech company until HubSpot that has product sprints going out on a DAILY basis. [Super important for any tech company to be ahead of the curve and thinking about setting the industry benchmark for what's next] - Everything is in the Wiki. From the latest marketing experiments (which in my opinion, are pieces written 10x better than any you'd find on growthhackers.com), to the Management team's targets, focus, thoughts, and priorities. I can spend hours going down the rabbit hole in this encyclopedia of knowledge from the smartest people globally. There's best practices and playbooks all documented, learnings and experiences from individuals who've been there done that, that we recently needed to have someone's full time job as a Wiki Manager to organise this world of information. - Culture. From projects working on diversity and inclusion, to ensuring that there are plentiful employee engagement activities, there's a lot of activities planned, if only you have time, bother to attend, show up, and engage in them. - Learning. This spans not just your own job scope, but also personal development, and future career growth. There are just so much resources available to tap on, like taking Managerial lessons if you intend to be a Manager one day, to attending workshops like becoming a trusted advisor. Seriously, it doesn't get better than this. There's $5k tuition grant and a free Kindle books program. HubSpot really invests A LOT in educating employees to be the smartest of the lot. If you are looking for somewhere to stand, HubSpot is a giant. Anyone driven enough is invited to stand on its shoulders to look further than what one can on him/herself.

Cons

One of the biggest cons of a big company is that there are cliques and silos formed within teams. Humans tend to gravitate toward similar people with similar experiences. One of the ways we deal with that is to play musical chairs and physically move people around at their desks so different teams get to be near each other.

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HubSpot Response
8y
Thanks so much for the thoughtful review from SingSpot!! I'm so grateful for your hard work to help the company grow in Singapore and throughout APAC, and I adore the SingSpot team. I agree with you on the insight and innovation that happens here, and appreciate your callout on marketing experiments and the pace of product improvements--they are truly remarkable. I promise we will continue to try to make you proud with the investments we make, thanks for your feedback and all that you do! -Katie

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5.0
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Pros

Work life balance Lovely colleagues Good salary pay out

Cons

Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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