A great place to grow your career - Anonymous employee HubSpot Employee Review

4.0
Jun 16, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- If you kill your numbers, you can switch departments and work on pretty much whatever you'd like. It used to be encouraged even more, but you can start a project on the side that you believe in, and if you prove its worth, you can turn it into your full-time job. - Lots of flexibility. Unlimited vacation policy is what you make of it -- too many people guilt trip themselves out of going on vacation. You can also work remotely whenever you need to, no questions asked. - Extreme transparency, even as the company is growing. If anyone complains about transparency going away, it's their own fault for not keeping up with the internal wiki. - Opportunities are not based on age, but on talent and results. So if you're a rockstar, you can progress in your career relatively quickly. - A ton of smart people to learn from. - Nice benefits. - Great location near a T (green line, but it's better than driving!)

Cons

- Compensation. I had to fight for what I get now, and I still know I could be making more elsewhere. - Very cliquey and reminiscent of high school. It wasn't always this way, just within the past year or so. - The culture has been a bit forced lately. Lotttts of talking about it, without any real improvements being made. - The hiring bar has gotten so low. We're looking for cultural fit so much that we're bringing in people who are chatty and social instead of being productive and knowledgable of the field. - The kitchen area is consistently gross. - Very cramped working quarters (and you literally have to wait in line to use the restroom), but we're getting tons more space so this should be getting better by 2014.

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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