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      HubSpot

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      HubSpot reviews

      Unfulfilled promises - Customer Support Specialist HubSpot Employee Review

      3.0
      Aug 1, 2019
      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -unlimited PTO -the people are the number one perk -dog friendly office -extroverted atmosphere, you can walk up to anyone and ask a for directions

      Cons

      Specifically in the support org, there is a disparity between what is promised upon hiring (e.g. most people leave after 1 year and find another internal position, there's a pay raise every six months until capping at L3, you can use your off phone hour to pursue other projects). While it is possible to find a job internally, support reps aren't taken seriously in most other parts of the company, and have to re-start at a different entry level position after knowing the technical side of the project inside and out. HubSpot pays far below industry standard in all roles, and internal reps are frequently lowballed when being promoted. The atmosphere and goals have become more authoritarian and less encouraging and certainly more rigid and have a misaligned ideal of what it takes to actually leave support, which is widely recognized as the only reason for joining support in the first place≥

      avatar
      HubSpot Response
      6y
      Sorry to hear your frustration--Support continues to be the team that is most hired by other parts of the org (product, marketing, CS, and now even more on sales too), so we have a ton of opportunities for folks from Support and ways to help support folks growing from Support throughout the organization. Thanks for being honest about your experience-we are always looking to learn, grow, and improve and even the tough feedback helps us improve working in collaboration with the Support org. Sincerely, Katie

      Explore other reviews about HubSpot

      5.0
      May 4, 2026
      Marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance Lovely colleagues Good salary pay out

      Cons

      Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

      2.0
      May 22, 2026
      Individual contributor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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