Great company with awesome people and growth! - Customer Success Manager HubSpot Employee Review

5.0
Sep 18, 2019
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a fantastic place to work! It is a fast-paced environment with driven people working on solving a lot of different problems for our customers. One of the best things is seeing the growth of HubSpot. The company is remarkably transparent from the top down about how things are going for the business. There are so many reasons why HubSpot is a great place to be. The flexibility is awesome as well as many of the fun perks (unlimited vacation, free coffee, a gym, cool free events to attend, etc). Having worked at a few companies beforehand, I know that it is remarkable to be somewhere that cares about its employees as much as HubSpot does. Finally, HubSpot is a great place to be because you can really grow your career here. There are some many opportunities to grow and gain new skills. If you are interested in trying a totally different job (say you are in sales but then want to become a product manager) you can do it! It requires extra work but the fact that the opportunity exists and that people are willing to just meet with you and let you take on special projects is awesome.

Cons

HubSpot is still a young company with some growing pains. There is a lack of diversity (which is a priority for the company but still an issue) as well as some pain around scaling as we grow. There are times that your team will be working on an issue for a few months only to discover that another team is ALSO working on the same problem but the teams didn't speak to each other so no one knew. There is a feeling that HubSpot's salaries are on the lower end of the spectrum compared to our peers. Some of this is true, but I would also point out that HubSpot employees have stock options which is very valuable. That being said, it would be great if HubSpot made public salaries for every role.

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HubSpot Response
6y
Thanks for your callout on flexibility and on internal mobility, and of course, for all that you do to help our customers grow better. I appreciate your noting that our employees have stock options as part of their overall compensation packages, alongside really great benefits, so thanks for calling that out. Great push on both our continued need to improve diversity, our need for more cross-team communication and collaboration, and clarity around overall compensation-I appreciate the feedback and all that you do for HubSpot! Sincerely, Katie

Explore other reviews about HubSpot

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, everyone is so understanding and supportive. Culture is fun and energizing, people seem happy to be here. There's lots of ways to get involved outside of your day job. Awesome benefits and flexibility - love the remote first work environment, week of rest, open PTO, etc. Robust tech stack - lots of tools available for me to do my job.

Cons

Experiencing some growing pains but leadership seems receptive to feedback on it.

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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