Not paid enough to do this job - Customer Support Representative HubSpot Employee Review

3.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Unlimited vacation time. Use it! Free snacks but all fairly junk food related besides rice crackers and raw veggies that people stick their hands all over.

Cons

You are 100% NOT paid fairly for the work they ask of you. I have been repeatedly been told that the first 6 months of training to be an entry level customer support rep is like "a firehouse to the face" with information. Too comfortable with blurry lines between management and team. I am going to a job to be there and better my job career not to socialize.

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HubSpot Response
6y
Sorry to hear your frustration and thanks for the feedback. The analogy of drinking from a fire hose is used at HubSpot generally to describe how much information is often presented to folks, and we do our best to help people take it bit by bit and to segment learning and create time for it for new folks, hence the analogy--we invest a ton in training for new Support folks, so sorry to hear that you feel that way. Thanks for the feedback, we use it to help us grow and evolve as a company. -Katie

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Cons

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