Flexibility and transparency are unparalleled - Customer Success Manager HubSpot Employee Review

4.0
Jan 14, 2020
Recommend
CEO approval
Business Outlook

Pros

When HubSpot says vacation time is unlimited, that they support a healthy work/life balance, and that they are fully leaning into remote work, they mean it! It has been wonderful over my past year here to be able to work with my manager and team to determine how, when, and where I do my best work.

Cons

Not that this is completely a bad thing, but HubSpot has extremely high standards for its employees. Meeting those standards is a challenge, which is great for growth and career development, but transitioning to life at HubSpot is an uphill battle. I'm thankful now that I'm on the other side of that, but I wish I better understood those expectations coming in.

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HubSpot Response
6y
Thanks so much for your callout on flexibility and transparency, and agree with you on high standards-that feedback is fair. Also love that you call out that our life-work integration is strong, but your point on making sure people have interesting and celebrated lives outside of HubSpot is a really critical one. Thanks for making the time to write a review, and for all you do to help our customers grow better! Sincerely, Katie

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Pros

- work life balance - kind people - flexible work policies

Cons

- growth at company means teams are more specialized, less room to write new code

2.0
May 22, 2026
Recommend
CEO approval
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Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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