Voted #1 For A Reason - Customer Support Representative HubSpot Employee Review

5.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

-They hire a variety of people with different background levels and train you -Unlimited PTO (use good judgement) -Located right next to Lechmere train stop -Free smoothies/coffee garden/beer garden/snacks -Great management team and support team to help with onboarding

Cons

-Steep learning curve for non-technical background

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HubSpot Response
6y
I love that you called out the varying backgrounds we hire so it's clear folks come to HubSpot with a variety of tech experience and exposure, so thanks for calling that out, and ditto with the train stop callout, so thanks for sharing both. Most importantly, thanks for helping our customers grow as part of our global support team, our customers love you and we appreciate you! -Katie

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5.0
May 4, 2026
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CEO approval
Business Outlook

Pros

Work life balance Lovely colleagues Good salary pay out

Cons

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2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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