Best place to work on the East Coast - Anonymous employee HubSpot Employee Review

5.0
Feb 13, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

HubSpot offers huge freedom for top performers and an ability to aggressively direct your own career. It also offers mostly well-formed roles that can permit "normal" work-life balance. A lot of that is what you make of it, but the key for me is the abillity to work harder and to get rewarded for it. In all roles, that is highly valued over time, and the growth of the company is reflected in the growth of individuals at all levels. Also, it's worth noting that as an organization HubSpot admits to not having it all figured out, and actively wants to improve with the help of all of its employees. Again, not for everyone, but if you're into that kind of environment, you can really flourish at HubSpot.

Cons

Can be overwhelming at first, but if it's a good fit for you, you'll love it. Understandably, it's not a fit for everyone. Management is a lot better at accommodating different work styles today than it was a year or two ago. Can also offer mixed signals with recruiting practices (e.g. beer fridge and ping pong) when reality is a hyper-growth, hard-working job. But I think savvy candidates get this.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance Lovely colleagues Good salary pay out

Cons

Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

4
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